The Challenge

Evidence-based practices in social work and behavioral health do not always make their way to organizations serving people who are homeless. Agency staff are typically overworked and underpaid. Training opportunities are rare and often not accessible due to budget and staffing constraints. New training approaches are needed to support staff working in these often overwhelming environments.

Our Contribution

Critical Time Intervention (CTI) is an evidence-based practice that supports people as they transition from homelessness into housing. With support from the National Institute of Mental Health, the Center for Social Innovation collaborated with CTI experts at Columbia University to develop an 8-week online course to train providers in this practice.

Completely web-based, the course fosters peer-to-peer interactions through group assignments, discussion forums, and “virtual break-out rooms” during webcasts. Instructors are available through virtual office hours, email, and online forums. By the end of the course, participants have developed an implementation plan for their agencies and are taking steps to build a CTI team.

For more information, contact Jeff Olivet.

Learn more about CTI

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Critical Time Intervention Training and Evaluation

Critical Time Intervention Training and Evaluation

Project Highlights

Among CTI course participants:

  • 93% completed the course.
  • 96% shared what they learned with colleagues within 30 days.
  • 72% affirmed or increased their interest in evidence-based practices.
  • 80% stated the course changed how they work with people experiencing homelessness.
  • 80% began implementing CTI in their agencies within 30 days.